Frequently Asked Questions

Where can I get more information about drinking water quality?

If you would like more information about drinking water quality you can get it from:

Your water company's public record

You can see the record at one of the company's offices. Customer services staff will explain the result of tests and tell you what is being done to rectify any failures. You are entitled to a free copy of the record for the area in which you live. Alternatively, you can write to the company for details.

Your local authority

Water companies are required to give local authorities information about the quality of water supply in their areas.

Our Annual Reports

These are lengthy reports containing a great deal of detailed information about the quality of drinking water in England and Wales. They can be bought from The Stationery Office. You may be able to see a copy at a main library or at your water company's offices or by clicking here.