Frequently Asked Questions

What happens in an inspection?

A typical inspection may include checks to ensure that:

• sampling procedures are satisfactory
• samples are tested by trained staff using accurate methods
• the right numbers of tests are carried out
• correct results are entered in the public record
• appropriate water treatment processes are used
• treatment processes and the water distribution system are operated and maintained with safety in mind
• consumers receive sound advice and help with queries and concerns

If problems are identified, we take action to ensure that the water company concerned retifies the situation.