The Inspectorate's Code for Enforcement (the Code) sets out the levels
of service that water companies and members of the public can expect
to receive from the Inspectorate.
It details the regulatory functions of the Inspectorate and the way
in which those functions and related activities are carried out.
It sets target times within which the Inspectorate aims to perform
its key tasks.
The Inspectorate's annual performance can be measured by how well
these targets are met.
The latest version of the Code was published in October 2000 and is
available on the Inspectorate's web site. It is currently being reviewed
and updated to reflect changes in the Inspectorate's operations.
Performance has generally been assessed for all tasks with target
dates in 2002 but some ongoing tasks, which had target dates early in
2003, have also been assessed.
The table below describes the targets and shows how well the Inspectorate
performed in meeting them.
If a formal complaint is received about the way in which the Inspectorate
handles or deals with one of these tasks, the Chief Inspector or the
Deputy Chief Inspector will carry out an investigation.
No such complaints were received against the Inspectorate during 2002.
| Task |
Target |
Performance |
| Send letters notifying the consideration
of enforcement action as a result of 2002 inspections |
|
| To be sent to the company concerned within four weeks of
the end of the inspection. |
|
|
| Prepare 2002 draft inspection reports |
|
| To be sent for comment to the company within four weeks
of the end of the inspection or receipt of further information. |
|
|
| Prepare 2002 final inspection reports |
|
| To be sent to the company within four weeks of receipt of
its comments. |
|
|
| Preliminary assessment of monthly compliance
returns |
|
| To be sent within four weeks of receipt of the completed
data set from the company. |
|
|
| Preliminary assessment of annual 2002
compliance data |
|
| To be sent within four weeks of the Inspector receiving
the processed data files. |
|
|
| Send letters notifying the consideration
of enforcement action following the monthly and annual compliance
assessment |
|
| To be sent to the company within four weeks of their response
to the preliminary assessments. |
|
|
| Process and deal with applications for
undertakings |
|
| To be completed within four weeks of receipt of the final
signed undertaking. |
|
|
| Process and deal with applications for
supply point authorisations |
|
| To be completed within four weeks of receipt. |
|
|
| Review extant relaxations |
|
| To be revoked or re-issued as appropriate by the due date. |
|
|
| Assess drinking water quality incidents |
|
| To be completed within three months of the receipt of all
requested information. |
|
|
| Send letters notifying the consideration
of enforcement action following assessments of drinking water
incidents |
|
| To be sent within three months of the receipt of all requested
information. |
|
|
| Investigate water quality complaints |
|
| To be completed within three weeks of the receipt of all
requested information. |
|
|
| Deal with applications for approval
of chemicals and materials |
|
| When required arrange meetings within four weeks. Provide
information on progress made at Committee meetings within
two weeks. |
|
|
| Respond to all general enquiries |
|
| Response to be made within three weeks of receipt. |
|
|
