Consumers
The Drinking Water Inspectorate provide information and advice to consumers on the quality of drinking water.
The following is a list of subjects that either provide information on this website or direct you to the organisation that should be able help. If you are unable to find what you are looking for please contact us on dwi.enquiries@defra.gov.uk.
New website for customers to see how their water companies are performing
Customers can now quickly and easily see how their water company is performing and compare it to other companies. The information can be found on www.discoverwater.co.uk and has a comprehensive range of data covering water quality, public health, customer service and environmental aspects of water and sewerage services. Discover Water is a collaborative project. Led and funded by water companies, it has been delivered by an independent third party and overseen by a sector-wide group, including the sector’s regulators and consumer watchdog. The information used on Discover Water is already separately published by water companies, Ofwat, Defra, Drinking Water Inspectorate, Environment Agency and the CCW.