Warning Letters

These letters are served as a warning to the company that any further repeat events of this nature could result in further sanctions, including enforcement or prosecution.

Date of incident

Letter date

Company and issue

2015

16 March 2021

Southern Water was issued with a warning letter after it emerged in 2015 that the company had been bypassing fail-safe mechanisms at treatment works in Kent. In some cases this was done deliberately, and the company admitted supplying inadequately disinfected water as a consequence.

4 May and 29 May 2020

16 September 2020

South Staffordshire Water received a warning letter following two odour failures within the Walsall South Zone. These were caused by Geosmin leaving Hampton Loade treatment works. A notice was already in place for taste and odour at this works (SST_2019_00001) which the company were found to be in breach of. Due to mitigating factors additional enforcement was not deemed appropriate (SST_2020_00004)

4 September 2018

25 November 2019

Dwr Cymru Welsh Water received a warning letter following investigations into consumer complaints about unusual tastes and odours in Pontardawe, near Swansea. This was caused by the company following planned work in the distribution network (2018-6797).

2 July 2018

3 June 2019

SES Water received a warning letter following investigations into levels of turbidity in excess of those stipulated within the regulations entering the contact tank at Woodmansterne water treatment works.  This was a near identical repeat of an event in 2012, the company have taken steps to make a repeat event unlikely to recur (2018-6666).

July and December 2017

29 August 2018

Severn Trent Water received two warning letters following investigations into two incidents at service reservoirs operated by the company. The first incident was associated with the detection of faecal contamination in Mapperley service reservoir, Nottingham in July 2017, following an over-filling event. The second incident was associated with the detection of faecal contamination in High Service Reservoir, Derby in December 2017 following a period of heavy rain when the roof membrane was defective. The Inspectorate subsequently identified evidence of livestock faeces on the roof of the reservoir. The Inspectorate concluded that the company was negligent in not preventing both these events and, in each case, failed to take adequate steps to protect public health. (2017/6164 and 2017/6388).

Various 2017

15 November 2017

Northumbrian Water received two warning letters after the Inspectorate identified use of unapproved produces in the treatment process at Murton works, during a technical audit which was undertaken in response to a series of events at Murton where water of low pH was supplied (2017/5978;6038;6084). The second warning letter was issued because the company provided incorrect information in its final report on one of these events.

26 September 2016

16 November 2017

United Utilities received a warning letter following investigation of an incident where contamination from a stockpile of paper pulp entered the Thirlmere (raw water) aqueduct.  Organic chemicals in the wood pulp caused an unacceptable taste and odour in water supplied to consumers from Lostock treatment works (2016/5764)

5 March 2016

13 October 2017

United Utilities received a warning letter following the detection of Cryptosporidium in water supplied from Woodgate Hill treatment works whilst roof repairs were being carried out on the final contact tank (2016/5456).

20 January 2016

22 September 2017

South East Water was issued with a warning letter  following investigation of an incident where consumers reported an unacceptable taste and odour in their tap water supply. The issue was caused by stagnant water from an abandoned asset at Groombridge treatment works entering the supply (2016/5407).

20 September 2016

7 April 2017

SES Water received a warning letter following the investigation of a mains misconnection to a private supply in Worcester Park (2016/5760) in which unwholesome water was supplied.

4 January 2016

12 December 2016

Wessex Water received a warning letter following investigation of the Chard incident (2016/5379) in which water unfit and unwholesome was supplied.

9 May 2014

12 December 2016

Severn Trent Water received a warning letter following the investigation of the Cleeve incident (2014/4451) in which water unfit and unwholesome was supplied.

24&25 December 2013

6 December 2016

Wessex Water received a warning letter following the investigation of the Ivyfield incident (2014/4374) where the company failed to adequately disinfect water leaving its Ivyfield works.

26 January 2013

12 July 2013

Cambridge Water was issued with a warning letter following the company’s failure to notify the Inspectorate of a reportable event  – Oakington 450mm burst main (2013/3889).

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