South East Water Ltd

Water supply arrangements

Company Assets

Number of treatment works

86

Number of service reservoirs 

231

Number of water supply zones

72

Length of mains pipe (km)

14,868km

Population Served

Population Supplied

2,281,000 

Number of local authorities

30

Water Supplied

Water Supplied (l/day)

556,230,000 

Percentage from surface sources

23%

Percentage of ground sources

71%

Percentage from mixed sources

6%

Area of supply

Bracknell Forest, East Sussex, Hampshire, Kent, Surrey, West Sussex, Windsor and Maidenhead, Wokingham

Consumer Contacts

Informing Consumers

Company Figure

Total Number

Rate pet 1,000 population

2019

433

0.19

2020

332

0.15

2021

454

0.20

Industry Average

2021

9,913.96

1.22

Acceptability of water to consumers

Company Figure

Total Number

Rate pet 1,000 population

2019

3,067

1.37

2020

3,092

1.37

2021

3,184

1.40

Industry Average

2021

2,832.12

1.08

Complaints to the Drinking Water Inspectorate

A total of 2 consumers of South East Water directly contacted DWI in 2021.

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