South West & Bournemouth Water Ltd

Water supply arrangements

Company Assets

Number of treatment works

38

Number of service reservoirs 

278

Number of water supply zones

44

Length of mains pipe (km)

18,433km

Population Served

Population Supplied

2,149,000

Number of local authorities

23

Water Supplied

Water Supplied (l/day)

603,554,000 

Percentage from surface sources

91%

Percentage of ground sources

9%

Percentage from mixed sources

0%

Area of supply

Dorset, Cornwall, Devon, Somerset, Hampshire

Consumer Contacts

Informing Consumers

Company Figure

Total Number

Rate pet 1,000 population

2019

121

0.28

2020

482

0.23

2021

465

0.22

Industry Average

2021

9,913.96

1.22

Acceptability of water to consumers

Company Figure

Total Number

Rate pet 1,000 population

2019

454

1.07

2020

3,792

1.77

2021

4,279

1.99

Industry Average

2021

2,832.12

1.08

Complaints to the Drinking Water Inspectorate

A total of 1 consumer of South West & Bournemouth Water Ltd directly contacted DWI in 2021.

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