Advice for finding a plumber

Algae and Cyanobacteria in water

Animals in drinking water

Animals in drinking water

Bills and compensation

The Drinking Water Inspectorate are not able to deal with billing or compensation issues. You should contact your water company in the first instance. If they are unable to resolve the matter, you should contact the CCW.

Blue or brightly coloured water

Boil water notice

Boil water notice

Bottled water

Bottled Water

Brown, black or orange water

Chlorine

Chlorine

Cryptosporidium and cryptosporidiosis

Discoloured water/Particles in drinking water

Drinking water standards/regulations

Drought

Drought

Endocrine disruptors

Endocrine disruptors

Filters and softeners

Filters and softeners

Flooding

Flooding

Fluoride

Fluoride

Illness

Illness

Improvement programmes – work going on to improve your water supply

Improvement programmes

Lead

Lead

Nickel

Nickel

Nitrate

Nitrate

Pesticides

Pesticides

Pharmaceuticals

Pharmaceuticals

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email dwi.enquiries@defra.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Private water supplies

Private Water Supplies

River and sea water

The DWI is not able to deal with matters relating to river and sea water. All enquiries should be directed to the Environment Agency using the contact details here.

Taste and odour

Taste and odour

Water hardness

Water hardness

Water storage tanks and cisterns

Water testing

Water testing

White or cloudy water

White or cloudy water

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