Advice for finding a plumber
Algae in drinking water
Animals in drinking water
Bills and compensation
The Drinking Water Inspectorate are not able to deal with billing or compensation issues. You should contact your water company in the first instance. If they are unable to resolve the matter, you should contact the CCW.
Blue water/Copper in drinking water
Boil water notice
The bottled water industry is regulated by local authorities. All enquiries should be directed to them using the contact details here.
Enquiries regarding bottled water regulations should be directed towards the Department for Environment, Food and Rural Affairs (Defra) on 08459 33 55 77.
The legislation governing bottled water can be found here.
Cryptosporidium and cryptosporidiosis
Discoloured water/Particles in drinking water
Drinking water standards/regulations
The DWI is not able to deal with matters relating to drought. All enquiries should be directed to the Environment Agency using the contact details here.
General information on drought can be found here.
Filters and softeners
The DWI is not able to deal with matters relating to flooding. All enquiries should be directed to the Environment Agency using the contact details here.
It is very rare for drinking water to cause illness. However, if you believe that you are being affected by your drinking water, you should consult your GP in the first instance and then your water company if you still have concerns.
The Drinking Water Inspectorate is unable to comment on health matters. Any queries should be directed to your GP or to the Department of Health.
Improvement programmes – work going on to improve your water supply
Private water supplies
River and sea water
The DWI is not able to deal with matters relating to river and sea water. All enquiries should be directed to the Environment Agency using the contact details here.
Taste and odour
Water tanks, storage and fittings
Testing does not make water safe and it can be costly. Before contacting a laboratory you are advised to obtain appropriate advice. Learn more.