Learn more about your water - Drinking Water Inspectorate

Advice for finding a plumber

PDF, 72KB, 2 Pages

Algae in drinking water

PDF, 89KB, 2 Pages

Animals in drinking water

PDF, 68KB, 1 Pages

Bills and compensation

The Drinking Water Inspectorate are not able to deal with billing or compensation issues. You should contact your water company in the first instance. If they are unable to resolve the matter, you should contact the CCW.

Blue water/Copper in drinking water

PDF, 72KB, 2 Pages

Boil water notice

PDF, 780KB, 3 Pages

Bottled water

The bottled water industry is regulated by local authorities. All enquiries should be directed to them using the contact details here.

Enquiries regarding bottled water regulations should be directed towards the Department for Environment, Food and Rural Affairs (Defra) on 08459 33 55 77.

The legislation governing bottled water can be found here.

Chlorine

PDF, 83KB, 3 Pages

Cryptosporidium and cryptosporidiosis

PDF, 71KB, 2 Pages

Discoloured water/Particles in drinking water

PDF, 83KB, 4 Pages

Drinking water standards/regulations

PDF, 100KB, 5 Pages

Drought

The DWI is not able to deal with matters relating to drought. All enquiries should be directed to the Environment Agency using the contact details here.

General information on drought can be found here.

Endocrine disruptors

PDF, 69KB, 2 Pages

Filters and softeners

PDF, 81KB, 3 Pages

Flooding

The DWI is not able to deal with matters relating to flooding. All enquiries should be directed to the Environment Agency using the contact details here.

General information on flooding can be found here .

Fluoride

PDF, 74KB, 2 Pages

Illness

It is very rare for drinking water to cause illness. However, if you believe that you are being affected by your drinking water, you should consult your GP in the first instance and then your water company if you still have concerns.

The Drinking Water Inspectorate is unable to comment on health matters. Any queries should be directed to your GP or to the Department of Health.

Improvement programmes – work going on to improve your water supply

Improvement programmes

Lead

PDF, 87KB, 4 Pages

Nitrate

PDF, 69KB, 2 Pages

Pesticides

PDF, 88KB, 2 Pages

Pharmaceuticals

PDF, 66KB, 1 Pages

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Private water supplies

Private Water Supplies

River and sea water

The DWI is not able to deal with matters relating to river and sea water. All enquiries should be directed to the Environment Agency using the contact details here.

Taste and odour